Chapter

9

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Managing Student and Parent Accounts

View or edit a student's or parent's email or password, and see students' and parents' last login.
To get students and parents signed up for a LiveSchool account, see our Signing up Students and Parents article.

STEP 1

Go to Setup

STEP 2

Choose "Students"

STEP 3

Choose "Manage Access"

Look Up A Parent's or Student's Email Address

Steps to Look Up a Student or Parent Email Address

  1. Go to Setup
  2. Click Students
  3. Click "Manage Access" on the student for which you'd like to view their or their parent's email.
  4. The student's and parent's email will be listed under their name (if they've created an account).

Edit a Student's or Parent's Email Address

Steps to Edit a Student's or Parent's Email

  1. Go to Setup
  2. Click Students
  3. Click "Manage Access" on the student for which you'd like to edit their or their parent's email.
  4. Click "Edit Email Address" and enter a new email to change the student's or parent's email.

Change a Student's or Parent's Password

Steps to Change a Student's or Parent's Password

  1. Go to Setup
  2. Click Students
  3. Click "Manage Access" on the student for which you'd like to change their or their parent's password.
  4. Click "Change Password" and enter a new password to change the student's or parent's password.

View Access Codes for Students or Parents that Haven't Signed Up

Steps to Change a Student's or Parent's Password

  1. Go to Setup
  2. Click Students
  3. Click "Manage Access" on the student for which you'd like to view their or their parent's access codes
  4. You will see the access code for the student or parent if they have not signed up

Download an Access Sheet for One Student

Steps to Download an Access Sheet for a Student

  1. Go to Setup
  2. Click Students
  3. Click "Manage Access" on the student for which you'd like to download their access sheet
  4. Click "Download Access Sheets" and a PDF access sheet will be generated including codes for the student and parents

See Last Login for Students and Parents

On the Students Setup screen, you’ll see:

  1. The last time the student logged into LiveSchool
  2. The last time one of the student’s parents logged into LiveSchool
  3. Whether one, both, or neither of the parents have signed up

You can download a student export to see all of the students that haven't yet signed up for LiveSchool – students and parents that haven't created an account will not have any data in their "Last Login" column.