Only Admin users can undo, delete, or refund a reward.
These instructions use the admin panel (https://admin.liveschoolinc.com), which is an older portion of LiveSchool that we're working to fully incorporate into the app you use every day.
Steps to Refund a Reward
Go to the admin panel (https://admin.liveschoolinc.com)
Log in with your existing username and password
Click Rewards
Choose Transactions - You'll see all of the Points and Rewards recorded in your school
Search for the student who needs the Reward refunded
Click the red X next to the Reward. This will delete the record and refund the Points.
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